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Privacy Policy

Lucid Plumbing and Roofing Pty Ltd
 ABN: 55 666 761 271
Effective Date: 17 October 2025

Lucid Plumbing and Roofing Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect. This Privacy Policy explains how we handle, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (e.g. phone number, email, address)
  • Billing and payment information
  • Property or job site address
  • Information about the services you have requested or received
  • Correspondence, feedback, or enquiries
  • Any other personal information provided directly by you or authorised by you

We may also collect non-personal information such as website usage data (e.g. IP address, browser type, cookies).

2. How We Collect Personal Information

We collect personal information in several ways, including when you:

  • Contact us by phone, email, website form, or in person
  • Request a quote or book a service
  • Engage with us on social media or through our website
  • Provide feedback or participate in promotions
  • From third parties (e.g. suppliers, contractors, or agencies) when you’ve consented to the disclosure

3. Why We Collect Personal Information

We collect and use personal information to:

  • Provide plumbing and roofing services
  • Respond to enquiries, requests, or complaints
  • Process payments and issue invoices
  • Manage customer relationships and records
  • Improve our services, website, and customer experience
  • Send service updates, quotes, or promotional material (only where consent has been given)
  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Employees, contractors, or subcontractors who assist in providing our services
  • Third-party service providers (e.g. accounting, IT, or marketing support)
  • Insurers or legal advisors (if necessary)
  • Government authorities or regulators where required by law

We do not sell or rent your personal information to third parties.

5. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes physical, electronic, and administrative safeguards.

If we no longer need your personal information, we will securely destroy or de-identify it in accordance with applicable laws.

6. Access and Correction

You have the right to request access to your personal information or request corrections if it is inaccurate or outdated.
To do so, please contact us using the details below. We may require verification of identity before processing your request.

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to collect data on how visitors interact with our site.
Cookies help us improve user experience and website performance. You can disable cookies through your browser settings, but some site features may not function properly as a result.

8. Direct Marketing

We may send you information about our services, promotions, or updates.
You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

9. Overseas Disclosure

Generally, we do not disclose personal information outside Australia.
If we ever need to share data with overseas service providers (e.g. cloud storage), we will take reasonable steps to ensure they comply with the Australian Privacy Principles.

10. Complaints

If you believe your privacy has been breached or have concerns about how we handle your information, please contact us using the details below.
We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

Lucid Plumbing and Roofing Pty Ltd
 Email: lucidplumbingandroofing@gmail.com
Phone: 0411 591 615
Address: 710/15 Bowes St, Phillip, ACT, 2606
Website: https://lucidplumbingandroofing.com.au/

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website, and the effective date will be updated accordingly.